contact us
Jade By Alba
Seattle
+1 (206) 661-4758
jadebyalba@gmail.com
Contact Form
FAQs
What is the Cost of Shipping?
- Shipping Costs are calculated at checkout.
- US Shipping Flat Rate is $8.00 via USPS Priority Flat Box
- US Shipping will be Free when you purchase 2 items or more
- International Shipping will be $30.00 via USPS Flat Rate Box
- International Shipping will be $15.00 when you purchase 2 items or more via USPS Flat Rate Box
Do you ship internationally?
Yes, we do.
When will you ship my order?
All items are shipped within 3 business days. We will notify you by email when your order has been shipped.
Where are my items coming from?
Our warehouse is in Seattle, WA, United States.
I received a tracking number, but it has not been updated.
Status should be Updated within 1-2 days
I would like to cancel my order
You may cancel your order within 24 hours of placing your order
The item I received doesn’t look like the picture on the website
Please send us a picture of the item to jadebyalba@gmail.com so we can confirm the correct product was shipped
I made a mistake with my address
Please contact us within 24 hours of placing your order
Do you offer wholesale prices?
Please contact us for more info
What credit cards do you accept?
American Express, VISA, Mastercard, and Discover
